Refund policy

1. Cases eligible for a refund

• Duplicate transfers (paid twice for the same order) or overpayment.
• Paid but Pro could not be activated due to a fault on our side that cannot be fixed within 3 working days.
• Requested within 7 days of first activation, if Pro benefits have not been used significantly (for example: no Pro lesson completed and fewer than 10 AI Tutor turns used).

2. Cases not eligible for a refund

• More than 7 days since activation, except for faults on our side.
• Account locked for violating the Terms of use.

3. How to request

Send a request via vanthancdmmt34@gmail.com, stating your username, order code, bank transaction code and reason. We respond within 3 working days. Refunds are sent back to the original paying account within 7 working days of approval; the corresponding Pro rights will be revoked.

Updated: 30/10/2026.